Shipping Policy
Order Processing Time Working Days Monday to Friday.
We only ship anywhere in the United States.
We cannot ship to PO Boxes as some of our products are too large to fit in a PO Box.
If your order was shipped to the wrong address, please email masthomego@gmail.com. We will contact you within 24 hours.
Free shipping on all items
Orders will be processed on the first working day after placing the order, and we will arrange for delivery on the same day. If you place an order over the weekend, we will ship your order the following Monday.
For most locations within the U.S. mainland, please wait for 1 to 7 working days to receive your order.
For specific products, we have stated that the waiting time requires 10-15 working days of waiting time.
Please make sure all shipping information is correct. If the information is incorrect or missing, we may need to contact you to update shipping information, which may cause delays in the delivery of your order.
NOTE: If you have not heard back from our customer service team for an extended period of time (24 hours on weekdays, 48 hours on weekends), or if your order has not been shipped for more than 48 hours on weekdays, please check the spam folder of your contact email. Your email server/provider may have incorrectly filtered our emails.
① Confirm
Once the order has been authorized and verified, a confirmation email will be sent to you.
② Processing
We will process your order within 1 business day of receiving it.
③ Delivery Time
United States: Please wait 1 to 7 business days to receive your order.
④ Delivery
If you want to track your order, you can track your order via https://www.17track.net/en.
If you have not received your tracking details, Please email us at masthomego@gmail.com
Duties and other taxes
When the goods are dispatched, our company is responsible for customs duties and other taxes.
If the customer automatically initiates return processing without communication, the customer will be responsible for customs duties and other taxes arising from the return processing
Possible delay
We do our best to ensure the timely delivery of all orders, please remember that we can only get estimated delivery dates from the carrier. In rare cases, your order may arrive outside the estimated time frame.
E-mail: masthomego@gmail.com
